Did you know that 63% of fast-growing companies use call recording and conversation analytics? That means the remaining 37% risk losing valuable sales insights simply because they aren’t tracking their calls.

Sales conversations are full of important details—customer pain points, objections, follow-up tasks—but if you’re relying on memory or scribbled notes, you’re missing out on crucial information.

With sales call transcription software, you can turn your conversations into searchable text, helping you track key moments, improve follow-ups, and refine your sales strategy.

In this guide, we’ll break down nine must-have transcription tools that make your job easier and help you stay ahead of the competition.

What Is Sales Call Transcription Software?

Sales call transcription software is a tool that automatically records and converts sales conversations into written text. Instead of manually transcribing audio, sales reps get a complete, searchable call transcript of their conversations, making it easier to track key moments and follow up effectively.

These tools use AI and natural language processing (NLP) to capture every word, identify speakers, and highlight important moments like customer objections, follow-up tasks, and key insights. They work in the background during calls, listening and transcribing in real-time while also syncing with CRM systems to keep customer records updated automatically.

For sales teams, this means less time spent on note-taking and more time focused on selling. With accurate transcripts, reps can review past calls quickly, follow up with confidence, and use AI insights to refine their sales strategies.

When you automate this process, sales teams reduce human error, keep better records, and never miss important details, which can help your team close more deals easily.

Key Features to Look for in Sales Call Transcription Software

When evaluating sales call transcription software, look for these must-have features:

• Real-time transcription – Get instant, accurate text while the conversation happens.

• Speaker identification – Clearly differentiate between sales reps and prospects.

• AI-powered insights – Highlight key moments like objections, action items, and follow-ups.

• CRM integration – Automatically update call details in Salesforce, HubSpot, or other CRM systems.

• Searchable transcripts – Find key parts of a conversation without rewatching or rereading everything.

• Call summaries & action items – AI-generated highlights help sales reps focus on the next steps.

• Multi-language support – Useful for teams working with global customers.

• Compliance & security – Ensure recorded calls meet industry regulations and stay secure.

9 Best Sales Call Transcription Software Solutions in 2025

With so many transcription tools available, choosing the right one can be overwhelming. To help you decide, we’ve put together a list of nine must-have sales call transcription tools:

1. Truva

Truva is an AI-powered sales automation platform designed to help sales teams eliminate manual data entry, track customer interactions, and improve follow-ups.

Unlike basic transcription tools, Truva does not just capture conversations—it automatically records sales activities, extracts key insights, and updates CRM records to make sure sales teams always have accurate and up-to-date information.

Truva works by capturing online and in-person meetings, emails, voice notes, and handwritten notes, turning them into actionable CRM entries.

With its AI-driven insights and automated task management, sales reps can stay organized, follow up at the right time, and focus on closing deals instead of logging data manually.

Key Features

• Automated data updates – Tracks and logs sales activities, including meetings, emails, and voice notes, ensuring CRMs are always up to date.

• Customizable data extraction – Extracts key details like goals, pain points, and deal progress to fit specific sales processes.

• Meeting tracking & summaries – Captures sales interactions and converts them into structured notes and CRM updates.

• AI-powered follow-ups – Suggests next steps and automates follow-up reminders based on sales conversations.

• CRM integration – Syncs with HubSpot, Salesforce, and other major platforms for seamless workflow automation.

• Sales activity analytics – Provides engagement tracking and sentiment analysis to improve sales strategy.

Sales teams using Truva have reported up to a 25% increase in efficiency by automating tedious tasks and focusing on high-value activities. Sign up for free or book a demo today!

2. Jiminny

Source: Jiminny.com

Jiminny is a sales call transcription tool that helps sales teams record, transcribe, and analyze conversations in real time.

It provides AI-driven insights to track performance, highlight key moments, and improve sales coaching. By integrating with CRMs like Salesforce and HubSpot, Jiminny makes sure sales reps always have accurate call data linked to their customer records.

While Jiminny offers helpful features, some users find the interface complex, especially when navigating analytics.

Pricing can also be a concern for smaller teams, as it leans toward higher-tier plans compared to other solutions.

Key Features

• Real-time transcription – Instantly converts speech to text during calls.

• AI-driven insights – Analyzes conversations to highlight key moments and sentiments.

• Performance coaching tools – Assists in monitoring and improving sales rep effectiveness.

• CRM integration – Seamlessly syncs with platforms like Salesforce and HubSpot.

3. Gong

Source: Gong.io

Gong is an enterprise-focused revenue intelligence platform that captures and analyzes customer interactions, including sales calls.

Its AI-driven analytics help sales teams understand deal risks, pipeline health, and conversation trends to improve decision-making. With deep CRM integration, Gong automates data entry, making sure all call insights are easily accessible.

However, Gong’s comprehensive feature set comes at a higher price point, making it less ideal for smaller teams or businesses looking for basic transcription.

Additionally, some users report a steep learning curve when first using the platform due to its wide range of analytics tools.

Key Features

• Automated call recording and transcription – Records and transcribes sales calls without manual intervention.

• Conversation analytics – Delivers in-depth analysis of customer interactions.

• Deal intelligence – Identifies potential risks and opportunities within the sales pipeline.

• CRM integration – Integrates with major CRM systems to streamline workflows.

4. Fireflies.ai

Source: Fireflies.ai

Fireflies.ai is a meeting transcription and note-taking tool that works across platforms like Zoom, Google Meet, and Microsoft Teams.

It records and transcribes conversations automatically, making it easy for teams to review calls, search for key moments, and collaborate on insights. Its AI-powered summaries help sales reps focus on follow-ups instead of manual note-taking.

Even though Fireflies.ai is affordable and user-friendly, its transcription accuracy can vary, especially in noisy environments or when multiple speakers overlap. And its search functions could be improved for better transcript navigation.

Key Features

• Automated meeting recording and transcription – Captures and transcribes meetings across platforms like Zoom and Microsoft Teams.

• Searchable transcripts – Allows users to quickly find specific information within transcripts.

• Collaboration tools – Enables team members to add comments and share insights on meeting notes.

• CRM integration – Syncs with tools like Salesforce to log meeting details automatically.

5. Otter.ai

Source: Otter.ai

Otter.ai provides real-time transcription services designed for meetings, interviews, and lectures.

Sales teams can use it to capture call notes automatically and share searchable transcripts with their teams. Otter also integrates with platforms like Zoom and Microsoft Teams, allowing users to generate live captions and meeting notes effortlessly.

However, Otter.ai is not built specifically for sales teams, so it lacks advanced features like AI-driven deal insights and CRM integrations.

Its transcription accuracy is also less reliable when dealing with technical jargon or multiple speakers.

Key Features

• Live transcription – Provides real-time transcriptions during meetings and interviews.

• Speaker identification – Differentiates between speakers for clarity.

• Collaboration features – Allows sharing and editing of transcripts among team members.

• Integration with meeting platforms – Works seamlessly with Zoom, Google Meet, and Microsoft Teams.

6. Clari Copilot

Source: Clari.com/products/copilot/

Clari Copilot is a sales-focused transcription tool that helps reps capture and analyze call insights.

It automatically records conversations, identifies key moments like customer objections and action items, and syncs with CRMs to keep sales data accurate. Its AI-powered insights help teams refine their pitches and improve deal execution.

While Clari Copilot offers valuable sales analytics, it is less established compared to platforms like Gong or Jiminny.

Some users report its AI recommendations aren’t always precise, requiring additional manual review.

Key Features

• Real-time conversation capture – Records and transcribes sales calls as they happen.

• AI-driven analytics – Provides insights for better sales strategies and forecasting.

• Automated CRM updates – Reduces manual data entry by syncing call details with CRM systems.

• Pipeline management tools – Helps in tracking deal progress and identifying potential risks.

7. Uniphore

Source: Uniphore.com

Uniphore takes transcription a step further by incorporating emotion AI and conversational analytics into sales calls.

It transcribes and analyzes audio conversations while detecting customer sentiment, engagement levels, and objections in real time. This makes it particularly useful for teams that want to understand how prospects react beyond just their words.

However, Uniphore’s advanced AI features may not be necessary for every sales team, and its pricing is geared toward larger organizations.

Users also mention that the platform requires more training to get the most out of its features.

Key Features

• Real-time transcription – Converts speech to text during live sales calls.

• Emotion AI – Analyzes customer sentiment to provide deeper insights.

• Integration capabilities – Works with existing CRM systems to streamline processes.

• Conversational analytics – Offers detailed analysis of interactions to improve sales strategies.

8. Enthu.ai

Source: Enthu.ai

Enthu.ai is a conversation intelligence platform designed to help businesses gain actionable insights from customer interactions.

Using AI-driven analytics, it automates quality assurance processes, monitors 100% of customer conversations, and enhances agent performance through personalized coaching. Enthu.AI seamlessly integrates with leading CRMs and communication tools, ensuring a smooth workflow for contact centers.

While Enthu.ai offers a comprehensive suite of features, some users have noted that its AI models may require additional customization to suit specific industry verticals.

The initial setup and integration process might demand a significant investment of time and resources for smaller organizations.

Key Features

• Live transcription – Converts sales conversations into text in real time.

• AI insights – Highlights objections, deal risks, and key moments.

• CRM syncing – Logs call data automatically into CRM systems.

• Call coaching – Evaluates conversations to improve rep performance.

9. Trint

Source: Trint.com

Trint is an AI-powered transcription platform that transforms audio and video files into searchable, editable text. Designed for professionals across various industries, Trint supports over 40 languages and offers real-time collaboration features, allowing your teams to edit and share transcripts seamlessly.

Its integration capabilities with tools like Adobe Premiere and comprehensive security measures make it a versatile solution for content creation and management.

However, Trint's focus on transcription and content editing means it may lack specialized features tailored for sales teams, such as CRM integration or sales-specific analytics.

Additionally, while it offers a range of functionalities, users seeking a platform dedicated to sales call analysis might find Trint's offerings less aligned with their specific needs.

Key Features

• Multi-language transcription – Supports 40+ languages.

• Collaborative editing – Enables real-time transcript edits and comments.

• Workflow integration – Syncs with tools like Adobe Premiere.

• Secure storage – Provides ISO 27001-certified data protection.

Work Smarter, Sell Faster With Truva!

Sales call transcription software does more than just convert conversations into text—it helps sales teams work smarter, improve follow-ups, and close deals more efficiently.

Whether you need real-time transcription, AI-powered insights, or seamless CRM integration, the right tool can make a big difference in your sales process.

Among the top solutions, Truva stands out as a comprehensive AI-powered sales automation platform. Unlike basic transcription tools, Truva goes beyond simple call recording by automating data updates, extracting key insights, and integrating with major CRMs like Salesforce and HubSpot.

It helps sales teams focus on high-value activities instead of manual tasks, which makes it easier to track deals, engage with prospects, and drive revenue growth.

Ready to eliminate manual tasks and improve your sales process? Sign up for free or book a demo today!

FAQs About Sales Call Transcription Software

What is the best software to use for transcription?

The best call transcription software depends on your needs and workflow. If you’re looking for AI-powered sales transcription with real-time insights, CRM automation, and speaker identification, Truva is a top choice. Other tools like Gong, Jiminny, and Fireflies.ai also offer transcription, but they vary in features and pricing.

Is there an app that will transcribe phone calls?

Yes, several apps can transcribe phone calls automatically. Truva captures sales calls, extracts key insights, and updates CRM records in real time. Other options, like Otter.ai and Fireflies.ai, also offer mobile and desktop solutions for call transcription. The best app for you will depend on whether you need live transcription, AI-generated insights, or CRM integration.

Is it legal to transcribe a phone call?

Call transcription laws vary by location. In some places, you need both parties to consent before recording or transcribing a conversation, while in others, one-party consent is enough. If you plan to transcribe calls, it’s best to check local regulations and inform participants that calls may be recorded for training and record-keeping purposes. Truva follows security and compliance best practices to help businesses stay within legal guidelines.

Can ChatGPT do audio transcription?

ChatGPT itself does not transcribe audio and video files, but there are AI-powered tools built specifically for transcription. Truva uses advanced speech recognition and AI analysis to convert calls into searchable text, highlight key insights, and sync with sales tools. If you're looking for a seamless way to automate transcription and call tracking, Truva is built for sales teams.

Can sales call transcription software work with video calls?

Yes! Many transcription tools can capture and transcribe video calls on platforms like Zoom, Microsoft Teams, and Google Meet. Tools like Truva use speech recognition technology to convert spoken words into text, making it easy for sales teams to review and analyze meetings. Whether it’s a virtual sales demo or a client onboarding call, having a searchable transcript so that no important details are missed.